Welcome to Tickets, THE Open Source Dispatch System!
Whether you're a ham radio volunteer supporting emergency communications, the one-man-band providing tech support to a smaller FD or EMS operation, or a member of one of the myriad other types of teams supporting your local communities, you know as well as we do the importance of effective computer-aided dispatch in getting that job done, and done well.
Unfortunately, you also know how big a bite out of your operation's budget, if you actually have one, such a package can take. A bite that is tough to swallow when there's needs for comm's, transport,etc, and for some, salary as well.
- You may also be missing out on travel or gas reimbursements because you can't currently document when you were on call-outs.
- Maybe the frequent fliers are wasting valuable time, and your records don't help in identifying these.
- Maybe you're pretty strong technically, and have already started to write your own CAD, and then realized how much work it takes to do an 'OK' job.
All of these reasons, and more, are why we built Tickets - the FREE, open source computer-aided-dispatch system, AKA CAD.
While Tickets has reached maturity, it remains under steady development, with several releases per year since its inception back in 2006. That initial release was motivated by some observations during Florida's 2004 hurricanes season, in which it was clear that a need existed for a capable, FREE, CAD package designed for use by people very much like yourself, in operations similar to yours.
While we realize that Tickets isn't for everyone, we do understand that the cost of commercial CAD products can pose a real hurdle to many organizations -whether volunteer or career - that really could use a capable CAD product in their operations. Tickets may be able to help you clear that hurdle and make scarce funding available to use for other needs.
So join the Tickets community today! We need each other.
Some features of Tickets:
- FREE! (Really!), Open Source Software
- Web-based operation, optional Internet usage.
- Rapid deployment
- Intuitive, low learning-curve operation.
- Gathers and reports RM data for incidents, response units, and station activity
- Incident data includes location, nature of call and standard protocol, caller, units dispatched, responding, on-scene, and cleared.
- Incident and unit location is presented via map with color coded incident priority and unit type and status, providing rapid situation assessment.
- Land line caller phone numbers are looked-up automatically for address information and geo-coded for map position display.
- Response units may be mobile, with location information tracked via APRS, Instamapper, LocateA and Google's latitude.
- Extensive communications capability includes automatic 'tweeting' of messages into SMS length for cell-phones.
- Standard reports include unit activity summary, dispatch performance, station activity log, with graphic presentations of summary data.
- A full-screen situation display oriented for use by senior management.
- Real-time notification of incident occurence and unit movement
- Search capability, online SOP documents, chat between users, and links to agency web-sites
- 'Call Board' feature provides information on open runs and response unit status.
- Extensive ability to tailor system captions and terminology to agency standards
- Optional Asterisk PBX integration, allowing personnel to update their status with a phone call from the field, displaying the update immediately on the dispatchers console
- For more information on how and why Tickets was conceived, and to download Tickets, please visit the about tickets page.